Customer Guidelines
Sota Cleaning Co. Customer Guidelines
As the owner of Sota Cleaning Co. I take responsibility for my employees and their actions. Our policies are designed to help minimize risks and abuse and are not intended to avoid responsibility. I will personally review any unresolved incident to ensure the fairest resolution possible. You are a valued customer, and we wish to resolve each incident to your satisfaction. Please do not hesitate to call the office if you need further clarification on any of our policies. Coming into people’s homes and caring for their possessions are personal and emotional tasks and we do it every day with as much care and respect as we can. If we ever fail to meet your expectations, we hope that you will communicate with us and allow us to make it right which includes coming back to reclean at no charge to you. We never want an issue to go unresolved.
Angela Rantasha, C.E.O.
Supplies: We provide all the cleaning products and vacuums. We only ask that the homeowner provide a toilet brush for each bathroom.
Reminders: Our system is fully automated. You receive an automated email reminder 3 days before your appointment and a text reminder the day before. Set it and never forget it.
Access to your home: Access to home we will now charge 100% of their cleaning if we do not have access or they turn our cleaners away at the door. We now charge $50 for same-day cancellation
Cancellation: We will assess a $25 fee if you cancel last minute without 24-hour notice. Exceptions are weather related. If the schools are closed or 2 hours late start, our business is genuinely concerned about the safety of your family and our employee’s families traveling in inclement weather.
Cold weather policy: Vacation homeowners please note we will not service a cabin with the water and heat turned off unless the outside temperature is above 30 degrees. For an additional trip fee of $25, we can arrange for the water and heat to be turned on 4 hours before our technicians’ arrival.
Payment: We require to have a credit card on file. You're automatically charged end of the business day for your confirmed cleaning.
Tipping: is greatly appreciated but not required. A suggested tipping range is 10 to 15% of the fee before sales tax. We use a text-based tipping service by Allset, you will get a text after your cleaning is confirmed allowing you to tip the amount you would like at the frequency you would like. Tipping is purely voluntary. 100% of the tip goes to the cleaning technician.
Rate Increases: We reserve the right to raise our rates at any time. You will be given advance notice of a price increase.
Getting ready for the cleaning: Do not clean before we arrive. Leave it to us! But do pick up and tidy as much as possible so we can focus on more detail and quality for you. Take the steps necessary to give us access in whatever way we agreed when you booked your appointment. Secure your pets if you do not want them around our tech. We love animals but if they get anxious around new people or loud noises, it may be best to crate them. Please know that we do not clean up after sick pets or clean up any pet accidents. Move any expensive, fragile, or precious possessions to a safe place that will not be cleaned, like a spare room or inside of a curio or china cabinet. While we ensure our techs are honest to the best of our knowledge, please do not leave valuables lying around. It is better for everyone if valuables are kept in a safe, secure location.
The Best Setting: The ideal cleaning situation is when no one is home. Since this is not always possible, please eliminate as many distractions as possible so our tech can work uninterrupted. We recommend that you try to schedule your cleaning on a day when there will be fewer people at home.
Quality Control: Our quality control system is interactive and dependent upon your feedback and communication to function. We need your input on the overall experience and quality you are receiving, and you can count on us to address any issues you communicate to us. Our employees take great pride in the work they do and want to be informed when you are disappointed with their service. Please call us at 320-761-5257 or email us at [email protected] Leave it to us to share your comments caringly and constructively with our staff.
Breakage or Damage: It is bound to happen. We hate it when it does, and we do our best to prevent it! Here are our breakage and damage policies: Each incident is reviewed on a case-by-case basis. Please save the broken or damaged item for inspection. Report the breakage or damage as soon as possible after the cleaning, within 30 days of discovery. Before we come to clean, please move expensive figurines or glassware, and fragile or unstable items to a location we do not clean or have us skip that area completely if you do not wish to accept the risk.
Video Surveillance: While we value your home’s security and the right to surveille your home. Any use of video surveillance equipment that makes our staff uncomfortable, your services will be immediately terminated. If you upload a video of our awesome lip synching or dance moves and it goes viral, then we request you go splitsies with our employees.
Unfair Competition: Clients may not solicit our employees to work for them directly in any capacity whatsoever and must agree to pay a $2500 "finder’s fee" if you hire an employee away from Sota Cleaning Co.
Free House Cleaning: We are partnered with Cleaning for a Reason. This nonprofit matches cancer patients with cleaning services. We provide free cleaning services for 2 months. Feel good about getting your house clean and knowing you're lightening the load for a cancer patient and their family.
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